November 25th, 2009
Black Friday Advice
So... there are a lot of people out there who will decide - for whatever reason - that they should go shopping on the day after Thanksgiving. And not just that they should go shopping, but that they should go shopping at stupid o'clock AM (Midnight usually) I have some advice for these people;
1. DO NOT GO SHOPPING ON BLACK FRIDAY!!!
2. If you insist on going shopping, be prepared.
2 a Have you coupons organized.
2 b READ YOUR COUPONS so you know what they say and you're not all pissed when you get to the register and find out you can't use it.
2 c Don't bring strollers, buggies, giant purses, or infants.
3. Understand that we - the employees - are here to do our job; we are not here to give you free stuff, or awesome discounts or to give you anything special we aren't giving everyone else. If you have a coupon that is valid, we will honor it. If you don't, don't expect the discount.
4. We - the employees - are NOT here for fun. We are not enjoying ourselves and we are just as tired and cranky as all of you. Do NOT blame us for your problems.
4 a It is NOT our fault if we have run out of something you wanted by the time you get there. We stocked up as best we could, and any more than that is beyond our ability. Suffer.
4 b We are not intentionally hiding things from you to prevent you from finding whatever extra-special-super-awesome whateveritis you're looking for.
4 c Everyone else in the store is just as important as you and ALSO wants us to follow them around helping them find things and waiting on their every need. If we're not doing it for them, don't expect us to do it for you.
5. Do not attempt to return something. I don't care if you only bought it twelve seconds ago, there is a line to the back of the store, or out the door and people do not want to stand around waiting for you to change your mind and return it now that you've just finished buying it. Take it home and think about it. If you really do want/need to return it, bring it back on Monday. NOT SATURDAY, NOT SUNDAY, NOT LATER ON FRIDAY, Monday. Once you get it home you may find out that you CAN use it after all.
6. Do not get pissed if the cashier makes a mistake. We will do everything within our power to get it right every time, but you go ahead and look up the statistics of that happening. Even an experienced cashier can get flustered and upset, and you yelling and screaming and stomping your feet and cursing us out is NOT going to make anything better. It will make us hate you and feel less inclined to hurry up your order, and it will make everyone else in the store hate you and everything about you. What a pleasent holiday experience that will be for you.
7. Do not take the clearance tags off of something else and put them on something you want. We're not stupid and we know when you do that. It's rude and mean to everyone who's trying to be honest and fair. What the hell is wrong with you that makes you think you're good enough to get it for a third the price everyone else is paying for it?
7 a Do not come up and tell us that you've found this on the 70% off rack when you know there are two dozen more of the same item on the 50% off rack and expect the discount.
7 b Do NOT just dump stuff wherever is convenient for you. You know full well that we have a return station at the register and if you bring it up to us we will make sure it goes back where it belongs instead of on some random shelf or rack. That just makes our store more difficult to navigate for everyone else. It is thoughtless and rude and un-necessary.
8. Do not be afraid to hold a door for someone else. Just because you're letting them go through before you does not mean their going to dash down the aisle and buy the last of Priceless-Item-B that you MUST have. It just means that you're a decent human being who understands that there are other people in the world besides yourself. Everyone appreciates that.
9. Smile. I don't care how long you've been in line, I've been running my register longer and i'm JUST as tired as you and probably more so because I'm not allowed to talk to my friends while I'm standing here, and I'm not allowed to be texting people and i'm not allowed to be reading a book while i wait for you to get up here. I have to say the same four sentences OVER AND OVER AND OVER AND OVER AND OVER. And i have to do it all with a smile. So the least you can do is smile back and act pleasent.
Remember: The more pleasent you are to all the people working Black Friday, the more pleasent they will be to you. We dont' hate you (yet) and we don't especially WANT to hate you. But when you come in and treat us like crap and yell and scream and have a hissy fit like a four year old, it does not inspire us to do our best for you. If you are pleasent and ask politely and are patient we will do whatever we can to make your shopping experience a blast.
Thank you all for your time and patietce.
